Chargebacks

Chargebacks (also called "disputes") occur when a fan calls their credit card company and claims that a payment on their statement is fraudulent. Usually, these fans are either lying or had a relative/family member/partner use their card without them realizing it. Sometimes, the fan actually had their credit card stolen and used to buy your content.

Who pays for chargebacks?

When a chargeback comes to us, we have to refund the money and get charged an extra fee. Passes eats those fees, but takes the refund out of your balance.

Where can I see chargebacks?

You can see your chargeback losses in Analytics.